Verzendbeleid

This policy explains where we ship, shipping fees, order processing, delivery estimates, order changes/cancellations, and delivery issue handling for orders placed on rosadri.com.

1. Shipping Destination

We currently ship within the United States and to Spain, Germany, and Netherlands. We do not offer shipping services to other countries.

2. Shipping Fees (Standard Shipping)

Orders totaling $50 or more qualify for free shipping.

Orders under $50 will incur a flat shipping fee of $6.

3. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing includes order verification, packing, and carrier pickup.

4. Estimated Delivery Time

Delivery times vary by destination. Within the United States, typically 3–5 business days after shipment. To Spain, Germany, and Netherlands, typically 3–10 business days after shipment. Delivery timelines may vary due to carrier operations, weather, peak seasons, and destination-specific conditions.

5. Shipping Carriers & Delivery Methods

We ship using a combination of carriers including USPS, UPS, FedEx, and DHL. Carrier selection is based on factors such as package size/weight, destination, and operational capacity. We cannot guarantee a specific carrier for every order. When available, tracking details will be provided after shipment. Tracking updates may take 24–48 hours to appear after the carrier's first scan.

6. Tracking

When available, tracking information is provided after your order ships. Tracking updates may take 24–48 hours to appear after the carrier's first scan.

7. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@rosadri.com and include your order number. Before shipment, if your order has not yet been processed or shipped, we will make a reasonable effort to cancel it. If approved, a refund will be issued to the original payment method. After shipment, if the order has already shipped, we are unable to cancel it. You may request a return after delivery in accordance with our Returns & Refund Policy (eligibility applies). If a shipment is returned due to an incorrect/incomplete address provided at checkout, or if delivery is refused, carrier return fees and/or shipping fees may apply.

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@rosadri.com with your order number, clear photos of the item, photos of the outer packaging/labels, and a brief description. After review, we will provide an appropriate resolution as applicable (replacement, refund, or other solution).

9. Shipping Exceptions & Delays

While we aim to meet the delivery estimate, delays can occur due to factors outside our control (weather events, carrier disruptions, peak seasons, or remote-area service limitations). If tracking has not updated for an extended period or shows delivered but you did not receive the package, contact us and we will assist with next steps.