Widerrufsrecht

This policy explains returns, refunds, and how we handle damaged/incorrect items for purchases made on rosadri.com.

1. Return Window

You may request a return within 30 days of delivery.

2. Return Eligibility

To be eligible for a return (unless the item is defective or we made an error), the item must be unused, unwashed, and in original condition with all tags attached, include original packaging and any included accessories, and include proof of purchase (order number/receipt).

3. Non-Returnable Items

Some items may be non-returnable, including items clearly marked as Final Sale / Non-Returnable at the time of purchase. For hygiene reasons, we may also not accept returns on certain intimate apparel or accessories if the seal is broken – this will be stated on the product page.

4. How to Start a Return

Email info@rosadri.com with order number, item(s) you want to return, reason for return, and photos (required for damaged/defective items). Please do not send items back without receiving return instructions.

5. Return Shipping Costs & Fees

For non-defective returns (e.g., change of mind / size issue), the customer is responsible for the return shipping cost. We do not provide free return shipping for non-defective returns unless we explicitly state otherwise in writing. We recommend using a trackable and insured shipping service. The customer is responsible for the package until it is received and inspected by us. Original shipping fees paid at checkout (if any) are non-refundable after the order has shipped. If your order qualified for free shipping, there was no outbound shipping fee paid to refund.

For damaged / defective / incorrect items (our error), if the issue is confirmed after review, we will provide instructions and an appropriate resolution, which may include a prepaid return label, replacement, refund, or other solution. Do not ship items back without written instructions from us.

If a shipment is refused or returned due to an incorrect/incomplete address provided at checkout, carrier return fees and/or additional shipping costs may be deducted from the refund (where permitted), or the order may be treated as a return request subject to eligibility review.

6. Damaged / Defective / Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos of the item and packaging. We will review and assist with a resolution.

7. Refund Processing Time

After a return is received and inspected (or a refund is otherwise approved), refunds are issued to the original payment method. Refunds are typically processed within 1–3 business days after approval. Your bank/card issuer may take additional time to post the credit.

8. Exchanges

If you would like an exchange (e.g., different size or color), contact us. Exchanges are subject to availability and eligibility review.

9. Cancellations

If you would like to cancel your order, please email us at info@rosadri.com as soon as possible so we can process your refund. In the event your item has already shipped, please message us so we can facilitate your return.

10. Limited Warranty (Summary)

We offer complimentary Limited Warranties on our children's clothing, which are applicable to the original buyer at the original delivery address. Our Limited Warranty covers manufacturing defects in materials and workmanship for 30 days from the date of delivery. Rosadri's Limited Warranties do not apply to any conditions resulting from improper care, misuse, normal wear and tear, or accidents. A manufacturing defect is defined as a flaw in the fabric, stitching, seams, or fasteners that significantly impairs the garment's functionality or appearance. In the event that you encounter an issue with our guarantee, please reach out to us so we can make it right. We'll require photographs to properly evaluate the condition. Click here for more information on the Rosadri Limited Warranty.