1. Where do you ship?
We currently ship within the United States and to Spain, Germany, and Netherlands. We do not offer shipping to other countries at this time.
2. How much is shipping?
We want to offer you the best shipping options possible. Since rates depend on several factors, we’ve consolidated all the details on our Shipping Policy page.
3. How long does processing take?
Typically 1–3 business days (excluding weekends and holidays).
4. How long does delivery take?
Delivery times vary by destination. Within the United States, typically 3–5 business days after shipment. To Spain, Germany, and Netherlands, typically 3–10 business days after shipment. Timelines may vary due to carrier operations, weather, peak seasons, and other conditions.
5. Do you provide tracking?
Yes, when available. Tracking may take 24–48 hours to update after the first carrier scan.
6. What payment methods do you accept?
Visa and Mastercard.
7. Are taxes charged at checkout?
Product prices include taxes. We do not add additional tax at checkout.
8. Can I cancel my order?
If your order has not shipped, we will make a reasonable effort to cancel it. If it has already shipped, it cannot be canceled and you may request a return after delivery (eligibility applies). See our Returns & Refund Policy.
9. What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will review and provide an appropriate resolution.
10. What is your return policy?
You may request a return within 30 days of delivery (eligibility applies). Refunds are typically processed within 1–3 business days after approval.